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IT Associate–Cairo

The IT Associate is mainly responsible for the smooth running of computer systems and ensuring users get maximum benefits from them. Moreover, s/he is responsible for maintaining and monitoring the performance of the network and computer systems of the organization and its branches.

Our strong commitment to excellence in service delivery means that we seek only the best people to carry out our mission. 
At Coptic Orphans, we are committed to a Child-Safe environment as the children's dignity, safety, and well-being are at the center of all we do. As such, all selected candidates will be required to submit to a criminal background check, or working with children check, as part of of their hiring process. Continued employment is contingent upon the check indicating clear records of any child-related violations. Check may be repeated as required by each country's laws and provisions.

Essential Functions and Responsibilities:
 
  1. Installing and configuring computer, network hardware, phone system, and upgrades of operating systems and applications. 
     
  2. Providing desktop hardware support through repairing, configuring, and troubleshooting of PCs, servers, printers, scanners, and other office equipment. 
     
  3. Replacing hardware parts as required.
     
  4. Maintaining Helpdesk system by responding to IT tickets in a timely manner.
     
  5. Supporting the staff through a series of actions to help set up systems or resolve issues.
     
  6. Implementing procedural documentation and IT relevant reports.
     
  7. Setting up new users' accounts and profiles and dealing with password issues, ensuring appropriate permissions are assigned to each according to their job level. 
     
  8. Preserving folder structure on the file server according to structure agreed upon by the HQ.
     
  9. Conducting electrical safety checks on computer equipment.
     
  10. Reporting issues and network related problems to IS/IT Manager. 
     
  11. Handling inventory of all network hardware, software, licenses, etc.
     
  12. Other duties assigned by supervisor.  
 
Required Education, Experience, Knowledge and Skills:
 
  1. BA  in computer science or information systems with 5 years of experience in information technology and information systems.
     
  2. At least 3 years experience as IT technical support.
     
  3. Good command of spoken and written English.
     
  4. Strong command of all MS Office software, Windows OS(XP, Vista, 7 & 8), Server, 2003, 2008, 2012 proficiency.
     
  5. Excellent organizational skills and the ability to coordinate multiple tasks efficiently.
     
  6. Must be detail-oriented.
     
  7. People-oriented, rapidly establishing a good working relationship with staff members and other professionals, e.g., software developers.
     
  8. Steady and has positive attitude.
     
  9. Ability to learn fast.
     
  10. Problem-solving skills.
 
Working Conditions and Environment:
 
May be required to work extra/off-duty hours when necessary with no overtime compensation.

 

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Be a part of an organization that has touched the lives of 45,000 children in Egypt over the past 25 years!

 

Coptic Orphans' Accomplishments by the Numbers:

-Impacted the lives of 45,000 children

-Ensured 100% enrollment of our participants in school

-Established a permanent presence in 675 villages throughout      Egypt

-Partnerships with 55 Coptic dioceses

-Over 450 currently active Church-based volunteer "Reps"

-300 annual life skills workshops organized for mothers and      children 

-250 widows have started their own business via our microcredit initiative

-90¢ of every dollar goes directly to field programs in  Egypt

 

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