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Donor Relations Assistant, Fairfax, VA — USA

The Donor Relations Assistant communicates the mission and work of Coptic Orphans in an engaging, passionate, and professional manner. Under the supervision of the Donor Relations Director, s/he will focus on cultivating relationships with donors through various forms of outreach. S/he will serve the current donor base in an assigned geographic area(s), addressing their questions and concerns in collaboration with management and other staff.

Our strong commitment to excellence in service delivery means that we seek only the best people to carry out our mission. 
At Coptic Orphans, we are committed to a Child-Safe environment as the children's dignity, safety, and well-being are at the center of all we do. As such, all selected candidates will be required to submit to a criminal background check, or working with children check, as part of of their hiring process. Continued employment is contingent upon the check indicating clear records of any child-related violations. Check may be repeated as required by each country's laws and provisions. 

Essential Functions and Responsibilities:

  1. Provide donors with outstanding customer service.

  2. Respond to donors’ requests and inquiries, promoting and encouraging deeper engagement when and as appropriate. 

  3. Cultivate and network with potential donors in the assigned area(s).

  4. Promote and track matching gifts.

  5. Process declined credit card and debit card donations, including contacting donors to resolve such issues by obtaining new bank or card information.  

  6. Mange all correspondence between specific sponsors and their sponsored children in Egypt.  

  7. Coordinate with Egypt office to arrange sponsor visits to their sponsored child.

  8. Manage existing donor relationships.

  9. Develop new and creative ideas to strengthen ties between Coptic Orphans and donors.

  10. Maintain records in Raiser’s Edge database.

  11. Keep a variety of stakeholders engaged in Coptic Orphans' mission through phone calls.

  12. Perform other related tasks as appropriate.

 

Required Knowledge and Skills:

  1. BA

  2. Excellent skills in spoken/written English. 

  3. Arabic speaking skills are a must.

  4. Excellent communication skills.

  5. Must be detail-oriented.

  6. Excellent organizational skills, with ability to follow up on assignments and coordinate multiple tasks efficiently.

  7. Experience with database or contact management software such as Raiser’s Edge a plus.

  8. Must be comfortable talking on the phone with stakeholders.

 
Extent of Public Contact:

The Donor Relations Assistant is often required to speak with our donors, partners, and other stakeholders on behalf of Coptic Orphans and thus must fully comprehend the organization's mission and work.  
 
 

Working Conditions and Environment:
 
May be  required to work extra/off-duty hours when necessary. Work may entail occasional travel to fundraising presentations, etc. or international travel.
 

 

 

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Be a part of an organization that has touched the lives of 45,000 children in Egypt over the past 25 years!

 

Coptic Orphans' Accomplishments by the Numbers:

-Impacted the lives of 45,000 children

-Ensured 100% enrollment of our participants in school

-Established a permanent presence in 675 villages throughout      Egypt

-Partnerships with 55 Coptic dioceses

-Over 450 currently active Church-based volunteer "Reps"

-300 annual life skills workshops organized for mothers and      children 

-250 widows have started their own business via our microcredit initiative

-90¢ of every dollar goes directly to field programs in  Egypt

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